1. Introduction

At Journlab Limited, we strive to provide a secure and reliable platform for journalists and clients to collaborate effectively. This Refund Policy outlines the conditions under which refunds may be issued for transactions conducted on our platform. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Non-Delivery of Services: If a freelancer fails to deliver the agreed-upon service within the specified time frame.
• Substandard or Incomplete Work: If the delivered service does not meet the agreed-upon requirements and the freelancer fails to make the necessary corrections.
• Fraudulent Transactions: If an unauthorized payment or fraudulent activity is detected on your account.
• Violation of Terms: If a freelancer or client violates Journlab's Terms and Conditions, leading to an unfair transaction.
  
  

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of Mind: If a client decides not to proceed with a project after hiring a freelancer.
• Completed and Approved Work: If the client has approved the completed service and later requests a refund.
• Delayed Client Response: If a client fails to provide the necessary information for the freelancer to complete the job.
• Payments Outside Journlab: Any transaction conducted outside the Journlab platform will not be eligible for a refund.
  
  

4. Refund Request Process

To request a refund, follow these steps:

1. Submit a Refund Request: Email support@journlab.store within 7 days of service completion, providing details of the issue and supporting evidence (e.g., screenshots, communication records).
2. Review and Investigation: Our team will review the request, verify the claim, and may contact both parties for clarification.
3. Resolution: If the claim is valid, the refund will be processed within 5-10 business days through the original payment method.
   
   

5. Dispute Resolution

• If a dispute arises between a freelancer and a client regarding service quality, Journlab will act as a mediator.
• If both parties cannot reach an agreement, Journlab's decision will be final.
• We encourage open communication between users to resolve minor disputes before requesting a refund.
  
  

6. Chargebacks and Fraud Prevention

• Journlab uses secure payment gateways to ensure safe transactions.
• Unauthorized chargebacks may result in account suspension or termination.
• If a fraudulent transaction is detected, Journlab reserves the right to take legal action.
  
  

7. Changes to the Refund Policy

Journlab reserves the right to update this Refund Policy at any time. Any changes will be posted on our platform and will take effect immediately.

8. Contact Information

For any refund-related inquiries, contact us at:
📍 Office Address: Back of Baffo Hotel, Ayedun Community Area, Okinni, Osun, Oshogbo, Nigeria
📞 Phone: +2349017568600
📧 Email: support@journlab.store

By using Journlab, you acknowledge that you have read and agreed to this Refund Policy.